Refund policy

Last updated: October 19, 2026

30-day return window. You may return most items within 30 days of delivery for a refund, as long as they meet the conditions below.

Conditions for returns:

• The item must be new, unused, unassembled, uninstalled, and in its original packaging with all parts, manuals, and accessories.

• You must contact us first at info@infoeversteadmarket.shop to get a Return Authorization (RMA) number. Returns sent without one may be refused.

Items that cannot be returned:

• Items that have been assembled, installed, used, filled with fuel or oil, or modified.

• Special-order or custom-configured items, and items made to order.

• Items marked “final sale” on the product page.

• Opened consumables, filters, and similar items, where this is stated on the product page.

Large and freight items. Returns of freight items (sheds, trailers, mowers, snow blowers, generators, appliances, hot tubs, and similar) must be approved in advance. We will arrange return freight, and the cost is deducted from your refund unless the return is due to our error or a defect.

Who pays for return shipping. The customer pays return shipping unless the item arrived damaged, defective, or was not what you ordered. In those cases we cover it.

Damaged or incorrect items. Contact us within 48 hours of delivery with photos. We will repair, replace, or refund the item.

Refunds. Once we receive and inspect your return, we will email you the result. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are not refundable unless the return is due to our error.

Exchanges. To exchange an item, return it for a refund and place a new order.

Cancellations. To cancel an order, contact us before it ships. Once an order has shipped, the return policy applies.

Warranty. Most products carry the manufacturer’s warranty. See the Warranty section below.

Questions. Email info@infoeversteadmarket.shop or call +1 (701) 997-6600.